I tried everything from this forum but nothing worked. ( the product key showing on the diagnostic is different from the one that i have ) I keep getting messages that My Windows 7 is not Genuine, I have a Toshiba Satelite 64bit. THANK YOU Here is the diagnostic: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0x80070424 Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ= Windows Product ID: 00359-OEM-8992687-00057 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {D6A810AD-DE42-4A79-B58E-CF67419C852D}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{D6A810AD-DE42-4A79-B58E-CF67419C852D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3530918365-1892795703-3625051973</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C675</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.70</Version><SMBIOSVersion major="2" minor="6"/><Date>20110822000000.000000+000</Date></BIOS><HWID>6A243307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65060</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text. Error: 0x80070424 Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0001000000000000 Event Time Stamp: 5:13:2012 16:01 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered Service: sppsvc HWID Data--> HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GF2OVgECo7w27hTqu3AUqwXLnM= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSASU TOSASU00 FACP TOSASU TOSASU00 HPET TOSASU TOSASU00 MCFG TOSASU TOSASU00 ECDT TOSASU TOSASU00 SLIC TOSASU TOSASU00 SSDT PmRef Cpu0Ist SSDT PmRef Cpu0Ist

Have you been using a registry cleaner? http://social.microsoft.com/Forums/is/genuinewindows7/thread/bbfb4c87-89bd-4f71-8292-959cb27524d4 See the answer by Noel Paton 13.12.11 10.29 AM Hope this helps, Gerry

Have you been using a registry cleaner? http://social.microsoft.com/Forums/is/genuinewindows7/thread/bbfb4c87-89bd-4f71-8292-959cb27524d4 See the answer by Noel Paton 13.12.11 10.29 AM Hope this helps, Gerry

Hi Regarding the Windows Update error 80070424, please try the followings: 1. Perform the steps in this article Windows Update error 80070424 2. Manually stop and restart Windows Modules Installer service 3. If this service failed to start, run System File Checker tool to repair system files. Regarding the WGA error, please check whether the key and version of Windows 7 match the COA tag at the bottom of the computer. You may refer to the following link to find COA. http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging If the keys are different, you can try the following steps to change it. 1. Right-click on the Computer desktop shortcut and go to Properties. 2. At the bottom of the window, click on Change Product key. 3. Enter your product key in the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX and press Enter. Hope this helps. Vincent Wang TechNet Community Support

"klalmoon" wrote in message news:b392291f-5a2f-4c69-9df0-ade45fd59d6e... I tried everything from this forum but nothing worked. ( the product key showing on the diagnostic is different from the one that i have ) I keep getting messages that My Windows 7 is not Genuine, I have a Toshiba Satelite 64bit. THANK YOU Here is the diagnostic: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0x80070424 Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ= Windows Product ID: 00359-OEM-8992687-00057 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 Licensing Data--> On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text. Error: 0x80070424 Windows Activation Technologies--> HrOffline: 0x8004FE21 Gerry is correct (how unusual! <eg>, Hi, Gerry), the symptom is typical of the use of registry cleaners - specifically WiseFixer. Please revert all changes made recently by such programs, then uninstall them. Then you should post another MGADiag report, before attempting the repair in the thread Gerry pointed you at. Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth